Returns

Returns are easy!

To submit a return, please follow the steps below:

Steps for Returns

  1. Log in to your account: No account? Use your email to log in.
  2. Go to your orders: Select the order you want to return.
  3. Click on 'Request return': Follow the on-screen instructions.
  4. Receive your return label: We will send a label by email after approval.
  5. Pack the item: Preferably use the original packaging.
  6. Send it back: Use the return label to send the package.

Return Policy

  • Returns within 14 days of receipt.
  • Free returns on all orders.
  • No restocking fees.
  • No returns possible for items in the final sale.

Refund process

Once we receive and inspect your return, we will send you an email to confirm. Upon approval, your refund will be processed and automatically applied to your original method of payment, within [Number of Days] days.

Exchange Policy

We only offer exchanges for damaged or defective items. Please email us at info@zetax.nl for an exchange.